Shipping & Returns

All orders placed before 1.00pm delivered next working day, unless a later date is requested in the comments section in the checkout process.

We deliver using three different services. The service being used to ship a customer's consignment is stated on the customer invoice, as well as the shipping email we send to notify customers that their order is being dispatched. This information is also available online for customers who choose to register with us when placing their order.

Orders placed Monday to Friday, before 1pm, will be despatched for delivery on the next working day, unless otherwise stated. Orders placed on a Saturday or Sunday will be processed on the following Monday, with delivery made on Tuesday, unless a later date has been specified.

Delivery Charges 

Delivery charges are calculated based upon the weight and delivery postcode.
This can be calculated on the Shopping Cart page once a delivery postcode has been inputted.

The prices below outline the average cost for shipping to most areas in England, Wales and Scotland (excluding "Scottish Highlands"**).

  • Extra Small Parcel: £4.50
  • Small Parcel: £6.90
  • Medium Parcel: £7.14
  • Large Parcel (approx. 5-60kg): From £7.80
  • Pallets (orders over approx. 60kg): From £45.60

**Deliveries to the Scottish Highlands:

  • Parcel (up to approx. 60kg): From £27.60
  • Pallets (orders over approx. 60kg): From £84 

Delivery charges will vary according to the weight and delivery postcode. 


Orders for goods weighing up to 60Kg can be delivered on our next day service by our nominated courier, signed for and tracked service.

*Delivery is by scheduled by 5.30pm the following working day to business addresses. For residential addresses deliveries are scheduled between 8am and 8pm. (Monday – Friday, this does not include Bank Holidays)

DHL will provide live tracking, a 1-hour time slot and up to the minute notifications providing the option to change the delivery date or location if you're not going to be at the delivery address.

You can also choose to have the parcel directed to a neighbour or a safe place.
Or you can choose to collect from over 3,500 SevicePoint, which are based in local convenience stores that stay open till late.

We prefer someone to be in attendance at the delivery address to sign for the goods.
Customers can also state on their order notes that they would like the parcel to be left somewhere, for example, in a porch, or with a neighbour. Wherever possible the nominated courier will endeavour to follow these instructions accurately. NOTE: Goods specified to be left at the delivery address without signature are left at the customer’s own risk.

Where no instructions have been given, and no one is available to take delivery, the DHL may at its discretion either deliver the shipment to a neighbour, deliver to a SevicePoint, leave in a safe place, or schedule re-delivery.

DHL shall deliver to the specified delivery address only, but it is not required to obtain POD from any person present at the delivery address. Instead DHL may leave the shipment in a location on the delivery address or it may deliver into a SevicePoint, re-deliver or hold pending further instruction.
For the avoidance of doubt, the word "safe" in this context means DHL is not obliged to, but may at its discretion take into consideration, placing the shipment in a location at the delivery address that is not obviously visible from a public place.

Wherever possible the courier will attempt to leave a card notifying customers of their options. At this point customers advised to follow the options provided in the tracking email / text from DHL to request a second delivery attempt on a specific day, provide "leave with neighbour" or "leave safe" instructions or notify the courier that they are coming to collect their order. 

The nominated courier will try to delivery your parcel twice before a redelivery charge will need to be paid in order for goods to be received. This charge is equal to the initial carriage. If the nominated courier receive no call from a customer after two attempted deliveries they will return the goods to Pure Adhesion Ltd. Redelivery charges will then be charged at the original cost plus the cost of the return (usually the same again).

N.B. All deliveries by Pure Adhesion are carried out by 3rd party couriers and hauliers. Therefore we are unable to specify exact delivery times or provide estimated time of deliveries.


We know our customers lead busy lives and don’t always have time to wait in for their parcel to be delivered.

DHL Service Point allows you to have your parcel delivered to a local shop for collection.
You'll be notified by email & SMS when your parcel is ready to collect, and you'll have up to 7 days to collect at a time to suit you.

If the parcel is not collected within 7 days, the parcel will be automatically routed back to Pure Adhesion.
Should this occur, Pure Adhesion are charged by the couriers for a return delivery cost, which will be debited from any eligible refunds.
In this instance the original delivery cost will also not be eligible for refund.


We deliver larger orders with vehicles fitted with "tail-lifts" to avoid manual unloading. The driver uses the tail lift on his lorry and a hand-moved pallet trolley to offload your delivery. Most of our heavy /bulky materials are delivered on pallets and whenever possible will be placed in a convenient position such as a driveway etc. subject to reasonable access. When unloaded from the vehicle pallets can only be transported over areas of level hard-standing (e.g. concrete or tarmac), the pallet trolley does not work on steep slopes, loose or uneven surfaces (e.g. gravel / pebble drives).
The pallet cannot be lifted over fences or walls. Neither can he take the order any further than the pallet trolley allows. 
Pallet deliveries are for "kerbside" only, and drivers are not insured to unload the pallets and "handball" goods into a property.

Pallet deliveries will be attempted once on the day specified. Unsuccessful deliveries due to no one being at the delivery address to sign for the goods, can be redelivered, but will be subject to a redelivery charge.

N.B. All deliveries by Pure Adhesion are carried out by 3rd party couriers and hauliers. Therefore we are unable to specify exact delivery times or provide estimated time of deliveries.


For some deliveries to the Scottish Highlands, our couriers/hauliers are not able to offer a next day service.
Deliveries are made on a 2-3 day service.

If you wish to have your order shipped to the Scottish Islands, please contact us and we will be able to quote for the shipping cost if available.


We are unable to ship to the following areas; Northern Ireland, Scottish Isles, Channel Islands, Isle of Man, Isle of Wight, Isles of Scilly.
If located on a non-mainland address, please call us to discuss alternative options available e.g. Collection by own courier.


We are unable to ship to the Republic of Ireland.
Please call us and to discuss alternative options available e.g. Collection by own courier.


  • Pure Adhesion cannot be held liable for and costs incurred due to the failure from the couriers / haulage company to collect parcels / pallets from our depot on any specified date. On the rare occasions of a failed collection; the goods will be booked back on for collection the following working day.
  • It is the policy of Pure Adhesion Ltd not to carry any Dangerous Goods internationally or by aircraft.
  • Pure Adhesion Ltd, will refund any payments made which may be in breach of the carriage of dangerous goods terms and conditions.
  • If you feel there may be a problem with delivery please let us know by completing the additional information box at the checkout. We will call to discuss alternative options if necessary.
  • Whilst we have tried to cover as many areas of the UK as possible with standard delivery charges, limitations in the system mean that for certain areas of the UK, for instance, Scottish Highlands, an additional charge may be required. These deliveries may also be subject to a 48/72 hour delivery service.


Pure Adhesion go to great lengths to ensure goods are packed in a way which ensures that no damage occurs in transportation. On the rare occasion that an order is damaged we ask for the following so that a replacement can be supplied. Pure Adhesion Ltd cannot offer a replacement when goods have been signed for as being received in good condition.

  • Do not sign for a parcel or pallet as being delivered in good order if there are obvious signs of damage to either the packaging or the products themselves. In these circumstances customers need to write on the proof of delivery, "Delivery Damaged".
  • Customers should notify Pure Adhesion Ltd within 24 hours by email, including where possible, photographs of the damage which has occurred. Where access to email is not available customers can call to notify Pure Adhesion Ltd during office hours.

Pure Adhesion Ltd will be happy to supply replacements where the above criteria has been met.


You may cancel your order by giving us notice of cancellation within 14 days of the date of collection or delivery.
Such notice may be given by calling on 01937 534 577, using the contact form or by emailing Please quote your order number.

If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation. 

On cancellation, you must return the goods to us at your cost unless we have supplied incorrect goods or because of an unsuitable substitution, in which case we will meet the cost of return but we ask that you allow us to nominate the carrier.

Where products are suspected as being faulty, please return the item(s) to us. If we agree the product is faulty we will put things right by way of replacement, repair or refund. In such instances, transport costs of the return will also be reimbursed. Where we find the item is not faulty, goods will be returned with relevant transport costs levied.

Upon receipt of the goods back in to the warehouse in good order, a refund shall be issued; back to the relevant card, PayPal account, direct to a bank account, or by cheque (where applicable) within 14 days. The original delivery charge will not be refunded, only the cost of the item(s) including VAT.

All goods must be returned in their original packaging and condition in which they were received, including the outer box or we withhold the right to a refund. Please avoid defacing the outer packaging / box with writing and or extra packaging products as this may incur a re-boxing / handling charge, this will be assessed upon the return of the goods. For example, £6.00 ex VAT for a smaller box such as a tileable niche, or £10.00 ex VAT for an item deemed to be one of our larger boxed products, such as a tileable wetroom shower tray.

Returned goods being cancelled after two attempted deliveries, will be refundable to the original order value, less the initial delivery & return delivery cost and less re-boxing / handling charges (where applicable).

Due to the perishable nature of some items (cement based products, sealants etc.) and recommended storage advice (e.g. temperature and moisture tolerance), we may not be able to take returns of some products, where we cannot guarantee their suitability for re-sale. This will be assessed on a case-by-case basis.

Pure Adhesion reserve the right to cancel any order, and that the contract of sale is only formed when the goods are dispatched. (Pure Adhesion cannot be made liable for any delays / damages etc. that may be caused as a result of an order cancellation.)