Shipping & Returns

We deliver using three different services. The service being used to ship a customer's consignment is stated on the customer invoice, as well as the shipping email we send to notify customers that their order is being dispatched. This information is also available online for customers who choose to register with us when placing their order.

Orders placed Monday to Friday, before 1pm, will be despatched for delivery on the next working day, unless otherwise stated. Orders placed on a Saturday or Sunday will be processed on the following Monday, with delivery made on Tuesday, unless a later date has been specified.

Delivery Charges 

Delivery charges are calculated based upon the weight and delivery postcode.
This can be calculated on the Shopping Cart page once a delivery postcode has been inputted.

The prices below outline the average cost for shipping to most areas in England, Wales and Scotland (excluding "Scottish Highlands"**).

  • Extra Small Parcel: £4.20
  • Small Parcel: £7.19
  • Medium Parcel: £7.79
  • Large Parcel (up to approx. 60kg): From £9
  • Pallets (orders over approx. 60kg): From £34.80

**Deliveries to the Scottish Highlands:

  • Parcel (up to approx. 60kg): From £26.70
  • Pallets (orders over approx. 60kg): From £84 

Delivery charges will vary according to the weight and delivery postcode. 

1: ROYAL MAIL

We offer free delivery on certain smaller items, as indicated. These items are shipped using Royal Mail on a 2nd Class Service. Please allow up to 72 hours for these items to be delivered.

2: DPD LOCAL: NEXT WORKING DAY - DELIVERED BY 5.30PM

Orders for goods weighing up to 60Kg can be delivered on our next day service by DPD Local, signed for and tracked service.

Delivery is by 5.30pm the following working day (Monday – Friday).

You will be emailed and a text message will be sent (if a mobile number is supplied) with a '1 hour' delivery slot the day your order is due to be delivered. This can be changed - simply follow the instructions in the email or text you will receive.

We prefer someone to be in attendance at the delivery address to sign for the goods. Customers can also state on their order notes that they would like the parcel to be left somewhere, for example, in a porch, or with a neighbour. Wherever possible DPD Local will endeavour to follow these instructions accurately. NOTE: Goods specified to be left at the delivery address without signature are left at the customer’s own risk.

Where no instructions have been given, and no one is available to take delivery, DPD Local will return the consignment to their local depot. Wherever possible the courier will attempt to leave a card notifying customers of their options. At this point customers can either call or message DPD Local to request a second delivery attempt on a specific day, or notify the courier that they are coming to collect their order. NOTE: Only Pure Adhesion Ltd can authorise DPD Local to leave a parcel without signature, if no prior instructions have been given.

DPD Local will try to delivery your parcel twice before a redelivery charge will need to be paid in order for goods to be received. This charge is equal to the initial carriage. If DPD Local receive no call from a customer after two attempted deliveries they will return the goods to Pure Adhesion Ltd. Redelivery charges will then be charged at the original cost plus the cost of the return (usually the same again).

N.B. All deliveries by Pure Adhesion are carried out by 3rd party couriers and hauliers. Therefore we are unable to specify exact delivery times or provide estimated time of deliveries.

3: PALLET DELIVERY NEXT WORKING DAY - DELIVERED BY 5.30PM

We deliver larger orders with vehicles fitted with "tail-lifts" to avoid manual unloading. The driver uses the tail lift on his lorry and a hand-moved pallet trolley to offload your delivery. Most of our heavy /bulky materials are delivered on pallets and whenever possible will be placed in a convenient position such as a driveway etc. subject to reasonable access. When unloaded from the vehicle pallets can only be transported over areas of level hard-standing (e.g. concrete or tarmac), the pallet trolley does not work on steep slopes, loose or uneven surfaces (e.g. gravel / pebble drives).
The pallet cannot be lifted over fences or walls. Neither can he take the order any further than the pallet trolley allows. 
Pallet deliveries are for "kerbside" only, and drivers are not insured to unload the pallets and "handball" goods into a property.

Pallet deliveries will be attempted once on the day specified. Unsuccessful deliveries due to no one being at the delivery address to sign for the goods, can be redelivered, but will be subject to a redelivery charge.

N.B. All deliveries by Pure Adhesion are carried out by 3rd party couriers and hauliers. Therefore we are unable to specify exact delivery times or provide estimated time of deliveries.

SCOTTISH HIGHLANDS

For some deliveries to the Scottish Highlands, our couriers/hauliers are not able to offer a next day service.
Deliveries are made on a 2-3 day service.

If you wish to have your order shipped to the Scottish Islands, please contact us and we will be able to quote for the shipping cost if available.

NON-MAINLAND BRITISH ISLES (NORTHERN IRELAND, SCOTTISH ISLES, CHANNEL ISLANDS ETC.)

We are unable to ship to the following areas; Northern Ireland, Scottish Isles, Channel Islands, Isle of Man, Isle of Wight, Isles of Scilly.
If located on a non-mainland address, please call us to discuss alternative options available e.g. Collection by own courier.

REPUBLIC OF IRELAND

We are unable to ship to the Republic of Ireland.
Please call us and to discuss alternative options available e.g. Collection by own courier.

ADDITIONAL IMPORTANT DELIVERY INFORTMATION

  • Pure Adhesion cannot be held liable for and costs incurred due to the failure from the couriers / haulage company to collect parcels / pallets from our depot on any specified date. On the rare occasions of a failed collection; the goods will be booked back on for collection the following working day.
  • It is the policy of Pure Adhesion Ltd not to carry any Dangerous Goods internationally or by aircraft.
  • Pure Adhesion Ltd, will refund any payments made which may be in breach of the carriage of dangerous goods terms and conditions.
  • If you feel there may be a problem with delivery please let us know by completing the additional information box at the checkout. We will call to discuss alternative options if necessary.
  • Whilst we have tried to cover as many areas of the UK as possible with standard delivery charges, limitations in the system mean that for certain areas of the UK, for instance, Scottish Highlands, an additional charge may be required. These deliveries may also be subject to a 48/72 hour delivery service.

DAMAGE OCCURING IN TRANSIT

Pure Adhesion go to great lengths to ensure goods are packed in a way which ensures that no damage occurs in transportation. On the rare occasion that an order is damaged we ask for the following so that a replacement can be supplied. Pure Adhesion Ltd cannot offer a replacement when goods have been signed for as being received in good condition.

  • Do not sign for a parcel or pallet as being delivered in good order if there are obvious signs of damage to either the packaging or the products themselves. In these circumstances customers need to write on the proof of delivery, "Delivery Damaged".
  • Customers should notify Pure Adhesion Ltd within 24 hours by email, including where possible, photographs of the damage which has occurred. Where access to email is not available customers can call to notify Pure Adhesion Ltd during office hours.

Pure Adhesion Ltd will be happy to supply replacements where the above criteria has been met.

RETURNS & CANCELLATION

You may cancel your order by giving us notice of cancellation within 14 days of the date of collection or delivery.
Such notice may be given by calling on 01937 534 577, using the contact form or by emailing orders@pureadhesion.co.uk. Please quote your order number.

If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation. 

On cancellation, you must return the goods to us at your cost unless the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us, in which case we will meet the cost of return but we ask that you allow us to nominate the carrier.

Upon receipt of the goods back in to the warehouse in good order, a refund shall be issued; back to the relevant card, PayPal account, direct to a bank account, or by cheque (where applicable) within 14 days. The original delivery charge will not be refunded, only the cost of the item(s) including VAT.

All goods must be returned in their original packaging and condition in which they were received, including the outer box or we withhold the right to a refund. Please avoid defacing the outer packaging / box with writing and or extra packaging products as this may incur a re-boxing / handling charge, this will be assessed upon the return of the goods. For example, £6.00 ex VAT for a smaller box such as a tileable niche, or £10.00 ex VAT for an item deemed to be one of our larger boxed products, such as a tileable wetroom shower tray.

Goods being cancelled after our nominated couriers has returned them, after two attempted deliveries, will be refundable to the original order value, less the initial delivery & return delivery cost and less re-boxing / handling charges (where applicable).

Due to the perishable nature of some items (cement based products, sealants etc.) and recommended storage advice (e.g. temperature and moisture tolerance), we may not be able to take returns of some products, where we cannot guarantee their suitability for re-sale. This will be assessed on a case-by-case basis.

Pure Adhesion reserve the right to cancel any order, and that the contract of sale is only formed when the goods are dispatched. (Pure Adhesion cannot be made liable for any delays / damages etc. that may be caused as a result of an order cancellation.)